Privacy policy
Last updated January 1, 2026
Introduction
Welcome to Velox AI. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website and use our services, tell you about your privacy rights, and how the law protects you.
Information We Collect
We collect and process several types of information about you. Personal information includes your name and contact details such as email address and phone number, your account credentials including username and password, and payment information which is processed through secure third-party payment processors. We also collect your communication preferences to better serve you.
In addition to personal information, we collect usage data which includes your IP address, browser type and version, device information, pages you visit and the time spent on those pages, referring website addresses, and your interaction with our AI services. We also gather AI interaction data such as the prompts and queries you submit to our AI, the generated responses and outputs, your usage patterns and preferences, and any feedback and ratings you provide.
How We Use Your Information
We use the information we collect for several purposes. We use your data to provide and maintain our AI services, process your transactions, and improve our AI algorithms and user experience. With your consent, we may send you updates, newsletters, and promotional materials. We also use your information to respond to your inquiries and provide customer support, detect and prevent fraud or abuse of our services, and comply with our legal obligations under applicable laws and regulations.
Data Storage and Security
Your data is stored on secure servers with industry-standard encryption to protect against unauthorized access. We implement comprehensive security measures including firewalls, access controls, and regular security audits. All payment information is processed through PCI-compliant payment processors, and we never store complete credit card information on our servers. We retain your data only as long as necessary to provide our services or as required by law, after which it is securely deleted.
Data Sharing
We respect your privacy and do not sell your personal data to third parties. However, we may share your information with certain trusted partners in limited circumstances. This includes service providers who assist us in operating our platform and providing our services, payment processors for secure transaction handling, analytics providers to help us understand and improve our services, and law enforcement agencies when required by law or to protect our rights and the safety of our users.
Your Rights
Under applicable data protection laws, you have several important rights regarding your personal data. You have the right to access your personal data and receive a copy of the information we hold about you. You can request that we correct any inaccurate data or complete any incomplete data. You may request deletion of your data, though we may need to retain certain information for legal purposes. You can object to our processing of your data in certain circumstances, request data portability to transfer your data to another service, and withdraw your consent at any time where we rely on consent to process your data. To exercise any of these rights, please contact us at privacy@veloxai.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences and settings, analyze website traffic and user behavior, personalize content and recommendations based on your interests, and improve overall user experience. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality of our service.
Third-Party Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
Children's Privacy
Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new privacy policy on our website and updating the "Last Updated" date. For material changes, we may also send you an email notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at privacy@veloxai.com or write to us at [Your Business Address]. We will respond to your inquiry as promptly as possible.